GENERAL TERMS AND CONDITIONS OF SALE FOR GUESTHOUSE STAYS
Preamble
For ease of reading, these General Terms and Conditions of Sale are hereinafter referred to as the “GTC” throughout this document.
As the owners of the premises, we undertake to personally welcome you and to provide every attention that will help make your stay easier and allow you to discover our region. Our activity of renting guest rooms, providing table d’hôtes meals and wine tourism services is carried out on a professional basis and constitutes our commercial activity.
SAS LA PART’THÉ (1), of which we are the managing directors, is duly registered with the Blois Trade and Companies Register (Registre du Commerce et des Sociétés – RCS).
Our guest rooms comply with the provisions of Articles D. 324-13 and D. 324-14 of the French Tourism Code.
The purpose of these GTC is to inform you about the terms and conditions of accommodation, booking and cancellation of bookings, as well as about our respective responsibilities. They govern the booking contract concluded between you, the client, and us, Dominique Debois, managing director of SAS La Part’thé, either via our commercial website: https://www.la-part-the.com/ or by email at: contact@la-part-the.com, or by postal mail to: La Part’thé, 8 route de Muide, 41220 Crouy sur Cosson, France.
These GTC may be amended at any time without prior notice.
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Article 1: Duration of the stay
As the signatory of the booking contract, concluded for a specified number of persons and rooms and for a fixed duration, you may under no circumstances claim any right to remain on the premises beyond this agreed duration.
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Article 2: Description of the stay offer
The stay offer is composed, on a daily basis, of:
accommodation in a private room equipped with its own toilet and private bathroom,
breakfast for one or two persons.
The stay offer is made up of inseparable elements. Your decision not to consume one of these elements during your stay may in no way give rise to a reduction in the price of the stay offer. Our prices and offers are subject to availability at the time of booking and may not be renewed for subsequent bookings.
The sale of our stay offer complies with the professional and commercial rules in force on French territory and available online.
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Article 3: Prices
The prices of the stay offers indicated on the website https://www.la-part-the.com/, owned by SAS La Part’thé, are the only prices deemed contractual. They are indicated in euros (€), inclusive of all taxes (VAT and tourist tax included). The tourist tax is a local tax that the client must pay to the owner and which is subsequently paid to the public treasury.
However, the price applicable for payment at the end of the stay – whether a deposit (arrhes) has been paid or not – is the price indicated on the day of your booking on the website you have used.
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Article 4: Booking terms
Your booking will only be considered firm after payment of a deposit (arrhes) and crediting of the bank account of SAS La Part’thé, this amount being deductible from your final invoice. The deposit amounts to 30% of the price of the stay, from the first night and regardless of the number of persons or rooms booked.
Booking your stay is done online via a website (3), by email or by telephone (website: https://www.la-part-the.com/).
At the end of completing the online booking form and after having accepted the GTC, an email will be automatically sent to you by the website https://www.la-part-the.com/.
Payment of the deposit may be made:
either by bank cheque drawn on a bank domiciled in France, made out to SAS La Part’thé,
or by bank transfer (exclusively in euros, to CIC de Mer, to the account of SAS La Part’thé – IBAN: FR 76 ** ** ** ** **** *** – BIC: CMCIFRPP). Any transfer fees are to be borne exclusively by the ordering party. The name of the ordering party must be identical to the name indicated on the booking.
SAS La Part’thé will send you your rental contract directly by email. Once the bank account of SAS La Part’thé has been credited, the rental contract shall be deemed accepted by both parties and your booking firm and recorded.
Booking by email or telephone: Upon receipt of any booking request by email or telephone, SAS La Part’thé will send you by email a rental contract, these GTC, and your deposit invoice. If you accept the terms of the rental contract, you will make your payment using one of the following means:
either by bank cheque drawn on a bank domiciled in France, made out to SAS La Part’thé,
or by bank transfer (exclusively in euros, to CIC de Mer, to the account of SAS La Part’thé – IBAN: FR 76 ** ** ** ** **** *** – BIC: CMCIFRPP). Transfer fees are to be borne exclusively by the ordering party. The name of the ordering party must be identical to the name indicated on the booking.
Once the bank account of SAS La Part’thé has been credited, the rental contract shall be deemed accepted by both parties and your booking firm and recorded.
In all cases, and unless expressly agreed otherwise by SAS La Part’thé, the deposit must be paid no later than 5 working days from your booking on our website or from receipt of your deposit invoice.
Consequently, where the booking is made less than 5 working days before the start date of the stay, and for your peace of mind, the deposit must be paid by credit card by telephone or by instant transfer (exclusively in euros, to CIC de Mer, to the account of SAS La Part’thé – IBAN: FR 76 ** ** ** ** **** *** – BIC: CMCIFRPP).
SAS La Part’thé reserves the right to accept any booking without payment of a deposit on the express condition that it has received from you, by postal mail or by email and prior to your arrival, a copy of your signed rental contract.
Every booking is concluded for a specific number of persons. If the number of persons on arrival exceeds the number originally booked, SAS La Part’thé is entitled to refuse the additional persons. Such refusal shall in no way be considered as a modification or termination of the contract at the initiative of SAS La Part’thé and, therefore, in the event of departure of a number of clients greater than the persons refused, no refund can be considered.
Payment of the deposit implies your implicit acceptance of these GTC.
Proof of the transaction: It is expressly agreed that, except in the case of manifest error proven by the Client, the data stored in the Provider’s information system, on computer or electronic media, shall constitute evidence of the bookings made by the Client. Consequently, such data may be produced as evidence in any litigation or other procedure and shall be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same probative force as any document that would be drawn up, received or kept in writing.
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Article 5: Right of withdrawal
In accordance with the regulations in force (Articles L.121-20-2 and L.121-20-4 of the French Commercial Code), the right of withdrawal does not apply to the provision of accommodation services.
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Article 6: Modification of the stay by the client
Any modification of the date, identity or number of guests cancels the original booking, which must then be submitted again. You must send a new request directly to SAS La Part’thé, either by postal mail or by email (to the addresses indicated in the preamble of these GTC).
This modification request will only take effect once SAS La Part’thé has confirmed its acceptance by postal mail or email.
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Article 7: Cancellation of the stay by the client
Any cancellation of the stay must be requested directly from SAS La Part’thé, either by postal mail or by email at the addresses indicated in the preamble of these GTC (the date and time of receipt of the email or the date of dispatch of the postal mail being the reference).
If the cancellation occurs more than 14 days before the scheduled arrival date, the deposit paid at the time of booking will be refunded.
If the cancellation occurs 14 working days before the scheduled arrival date, the deposit paid at the time of booking shall be retained.
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Article 8: Modification of the duration of the stay during your stay
If you leave La Part’thé before the scheduled end of your stay, regardless of the duration of the stay, SAS La Part’thé will invoice you for the services corresponding to the originally booked duration.
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Article 9: Cancellation insurance
SAS La Part’thé draws your attention to the fact that no cancellation insurance is included in its prices. You are therefore strongly advised to take out such insurance with an insurance provider of your choice.
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Article 10: Cancellation of the stay by the owner
If, before the beginning of the stay, SAS La Part’thé is led to cancel the booking for any reason whatsoever, it must inform you immediately, by any means you have made available at the time of your booking and in a manner adapted to the time available.
Without prejudice to any possible legal recourse for compensation of any damage suffered, you will be reimbursed immediately and in full by cheque or bank transfer for any sums already paid.
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Article 11: Check in
You will be welcomed on the day of your arrival between 3:00 pm and 7:00 pm. For your comfort and peace of mind, it is preferable that you let us know your approximate arrival time.
In case of delay, you are requested to inform us by telephone at +33 (0)6 95 26 66 56 or +33 (0)2 54 42 30 76 so that we can jointly arrange the handover of your keys. Unless expressly agreed otherwise, we will not be able to welcome you after 7:00 pm.
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Article 12: Check out
On the last day of your stay, departure from the rooms must take place between 8:00 am and 10:30 am at the latest. After 12:00 pm, an additional night will be charged.
Article 13: Payment of the balance of accommodation
A final invoice will be issued to you at the end of your stay, showing the amount of your stay or the balance thereof and any additional consumption or services not included in the original booking.
Your final invoice must be paid on the morning of your departure:
by credit or debit card (Carte Bleue, Visa, Mastercard; American Express cards are not accepted),
by instant bank transfer (exclusively in euros, to CIC de Mer, to the account of SAS La Part’thé – IBAN: FR 76 ** ** ** ** **** *** – BIC: CMCIFRPP),
by bank cheque drawn on a bank domiciled in France (for company cheques, a K-BIS extract and an identity document are required),
in cash.
Article 14: Change of room
Without you being able to claim any compensation, SAS La Part’thé reserves the right to change the room initially booked by you to a room of the same capacity or higher capacity. In such a case, the cost of the booking remains unchanged.
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Article 15: Breakfast
Breakfast is served as guests arrive, from 8:30 am to 10:00 am, in the tearoom, the dining room or outdoors depending on the season and the weather.
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Article 16: Pets
For hygiene reasons and for your peace of mind, pets are not accepted, except by express agreement given by SAS La Part’thé at the time of booking, in particular for assistance dogs accompanying visually impaired or blind persons.
If this clause is not respected, refusal by SAS La Part’thé to accept the animals and their owners cannot be considered as a modification or termination of the contract at the initiative of the owners. Consequently, in the event of the client’s departure, no refund can be considered.
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Article 17: Photographs
Despite our efforts to provide you with a representation as faithful as possible of our house and its grounds, photographs, illustrations and graphic representations may vary significantly between the time of booking and the time the service is used, particularly due to seasonal changes affecting the grounds.
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Article 18: Additional services
The prices of additional services are indicated on our website and displayed in all rooms and in the gîte.
Additional services include:
Table d’hôtes: dinner to be booked at the time of room booking and no later than 2 days before the meal. Dinner is served between 7:30 pm and 8:00 pm. Meals cannot be served to clients arriving after 8:00 pm.
Additional drinks.
Cooking classes.
Oenology (wine-tasting) workshops.
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Article 19: House rules and use of the premises
In order to ensure the tranquility of the premises and your comfort, you undertake to comply with the rules of good conduct set out in these GTC and reiterated in the room(s) you occupy, namely:
The entire property of La Part’thé is non-smoking; it is therefore forbidden to smoke or to light candles in the room(s) you occupy or in any common area.
Due to our geographical location and local regulations on Forest Fire Prevention (DFCI), it is forbidden to light any kind of fire (barbecue, candle, campfire, etc.) and to smoke outdoors, except in designated secure areas.
Consequently, a special outdoor smoking area has been arranged (with armchairs, table and ashtrays) and is the only place on the La Part’thé property where smoking is allowed.
You have free access to the room(s) you occupy as well as to any common areas throughout your stay, without time restriction. We therefore ask, in the event of late (night-time) return to the property, that absolute silence be respected for the comfort of all.
Meals must be taken on the terrace, but under no circumstances in the room(s) you occupy.
You undertake to return the room(s) you occupy at the end of your stay in the same condition in which you found them on arrival (excluding normal cleaning) and to systematically report and assume financial responsibility for any damage for which you are responsible anywhere on the La Part’thé property.
The kitchen is not left at the free disposal of guests.
Minors on the property remain under the sole and entire responsibility of their parents or the persons having authority over them.
SAS La Part’thé accepts no liability in the event of loss, theft and/or damage or injury caused to property and/or persons on the property, whatever the cause.
You undertake at all times to adopt a courteous attitude towards all other persons on the premises, such as other clients, visitors or the owners.
You undertake to inform us in advance of the presence of any person (family, friends, etc.) whose visit you would like to receive during your stay at La Part’thé. For reasons of safety and insurance coverage, the presence of any person external to the establishment (family, friends, visitors) must be declared and expressly authorised by La Part’thé before the visit.
External visitors are under no circumstances allowed to use the swimming pool or its surroundings; these areas are strictly reserved for guests staying on the property. Any breach of this rule engages the responsibility of the staying client and may result in the suspension of access to the facilities concerned, without any possibility of refund.
Furthermore, you are strongly requested not to dispose of anything other than the toilet paper provided in the toilets.
You are also requested not to use the towels provided for removing make-up or cleaning shoes and to take care not to stain basins, sinks or tiled surfaces with make-up products or shoe polish. SAS La Part’thé reserves the right to charge the cost of replacing towels and/or linen stained by such products.
In the event that any effects of any kind are left behind in the room at the end of the stay, they may be sent back to you on request and at your expense.
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Article 20: Liability
You certify that you are of legal age and that you hold a personal liability insurance policy (responsabilité civile) covering your liability and that of the members of your family.
SAS La Part’thé certifies that it holds an insurance policy covering its Professional Civil Liability arising from its guesthouse activity.
In the context of your use of the website https://www.la-part-the.com/, SAS La Part’thé informs you that the protection of personal data cannot be absolute on an open network such as the Internet. Other Internet users may, under certain circumstances, disrupt the security of the network and control certain data exchanges. You are solely responsible for data transmitted via the Internet and stored on web servers.
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Article 21: The swimming pool
The swimming pool is heated. It measures 4 metres in width and 9 metres in length.
La Part’thé reminds guests that the swimming pool is not supervised.
La Part’thé accepts no liability in the event of an accident.
Use of the pool is reserved exclusively for persons staying in the guest rooms.
Article 22 : Use of the car park made available to you
La Part’thé has a car park within its grounds, intended for the parking of guests’ vehicles.
Except on the day of your arrival and the day of your departure, when your vehicle may temporarily be parked in front of the entrance to La Part’thé or in the town hall car park, it must be parked in the property’s car park for the duration of your stay.
SAS La Part’thé cannot be held responsible for any damage to, or theft or break-in of, vehicles parked there during your stay.
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Article 23: Housekeeping
Cleaning may be carried out in the room(s) you occupy, each day, at your convenience.
Towels and bed linen are changed every three days in the case of an extended stay.
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Article 24: Data protection
SAS La Part’thé informs you that your rental contract, your deposit invoices and your final invoice, and therefore certain of your personal data, are recorded for the purposes of managing the client relationship, in particular in connection with the performance of these GTC.
You have the right to access, rectify or delete your personal data. These rights may be exercised by sending a written and signed request to SAS La Part’thé.
This request must be accompanied by a copy of an identity document bearing the holder’s signature and must specify the address to which the reply should be sent.
SAS La Part’thé undertakes to respect the utmost confidentiality regarding your personal data and not to disclose, under any pretext whatsoever, the information to which it has access in the course of providing its services.
Intellectual property
With regard to the use of the establishment’s Website, the Provider is the holder of all intellectual property rights relating to the Website.
The elements accessible on the Website, in particular in the form of texts, photographs, images, icons, sounds, videos, software and databases, are also protected by intellectual and industrial property rights and other proprietary rights held by the Provider.
Unless expressly agreed in advance and in writing by the Provider, it is strictly forbidden to reproduce, exploit, distribute or use in any way whatsoever, even partially, the elements present on the Website, or to create or share a simple or hypertext link to it.
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Article 25 : Complaints
Any complaint must be sent to SAS La Part’thé by postal mail at the following address:
La Part’thé, 8 route de Muide, 41220 Crouy sur Cosson, France.
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Article 26 : Disputes
This contract is governed by French law. Any disputes to which this contract may give rise, concerning both its validity, interpretation, performance, termination and their consequences and aftermath, shall be submitted to the competent courts under the conditions of ordinary law.
Jurisdiction and referral to the Consumer Mediator
These General Terms and Conditions and the contractual relationship between the Provider and the Client are subject to French law.
Any disputes that may arise from purchasing and sales operations concluded in application of these General Terms and Conditions, concerning their validity, interpretation, performance, termination, consequences and aftermath, and which cannot be resolved amicably between the Provider and the Client, shall be submitted to the competent courts under the conditions of ordinary law.
The Client undertakes, however, to seek an amicable solution before any legal action.
After contacting the customer service department and in the absence of a satisfactory response within 15 days, the Client may refer the matter to the Tourism and Travel Mediator, whose contact details are as follows:
MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex
Email: info@mtv.travel
For more information on the Tourism and Travel Mediator, the Client may consult its website: www.mtv.travel.
The Client is informed that he or she may also use the European online dispute resolution (ODR) platform between consumers and professionals: https://consumer-redress.ec.europa.eu/index_fr
The language of these GTC is French.
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END OF THE GTC
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References to legal texts:
(1) SAS LA PART’THÉ – Share capital: €1,000 – registered with the Blois Trade and Companies Register – Siret *** *** *** **** – NAF 55.20Z – VAT: FR 86 *** *** ***.
Article 19 of Law no. 2004-575 on confidence in the digital economy (LCEN) – French Consumer Code: Articles L.111-1 and L.111-2 – consumer information obligations; Articles L.121-1 et seq. – misleading commercial practices; Article L.121-19 – distance selling of goods and services; Articles L.122-11 to L.122-15 – aggressive commercial practices; Articles L.121-21 et seq. – right of withdrawal.
French Civil Code: Articles 1369-4 and 1369-5 – regime applicable to contracts concluded online.
(3) Online booking in compliance with E-commerce rules (Articles L.111-1 and L.111-2 of the French Consumer Code – Article 19 of Law no. 2004-575 of 21 June 2004 on confidence in the digital economy; Articles L.121-16 to L.121-24 of the French Consumer Code).